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Return Policy

All products ordered from the website and successfully delivered to the User by ZEELAB Nutrition may be returned to ZEELAB Nutrition in accordance with the terms contained in the respective policy.

However, no products will be accepted by ZEELAB Nutrition if (a) The products have been damaged by the user (b) If there is a change in the quality, quantity or other characteristics of the product (c) If as per the seller the product returned is not the Product that was delivered (d) any other circumstances that the website and/or the seller may notify or deem appropriate from time to time. Follow the steps mentioned below to return the product.

Step 1 – Raise a return/replacement request within 48hrs from the time of delivery, if you’ve received wrong or expired product(s).
In case of missing/damaged product(s), raise a return/replacement request within 2 days from the date of delivery
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the product delivered to you.
Step 4 – In case our reverse pick up service is not available at your location; you will need to self-ship the order via any reliable courier partner.
If we found the reason is personal of returning, we will not reimburse or will not pick up the order.
Step 5 – After your product(s) is received in our warehouse, we will first verify it against the claim, then we will initiate the replacement or refund accordingly. Please note that replacement will depend upon the availability of stock.

Under what conditions can I replace/return my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – physical damage/ tampered product or packaging
  • Incomplete order – missing products

What should I do if I receive a Damaged item, wrong product or missing units in my order?

  • If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Call us on +919896112555 within those 48 hours (excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request.
  • In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to ZEELAB Nutrition or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the ZEELAB Nutrition may lead to no refund/exchange being issued to the User. The User waives any claims against ZEELAB Nutrition in this regard.
  • Refunds for courier charges shall be against a valid RVP slip/written confirmation from the courier company that the RVP has been done for a particular shipment/order.
  • In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the RVP slip given at the time of the pick-up.
  • ZEELAB Nutrition will not be liable for the products returned by mistake. In circumstances where a product not belonging to ZEELAB Nutrition is returned by mistake, ZEELAB Nutrition is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
  • Size exchange can be availed only once at the special price of an item. Please take note that this is applicable only on Products that are exchangeable.
  • Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.
  • All Products ordered by the User shall be eligible to be replaced in accordance with the ZEELAB Nutrition replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website.
  • In case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.
  • Refund, if any, shall be made by ZEELAB Nutrition, at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.
  • All refunds shall be made in Indian Rupees only.
  • The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.

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